Our Programs Make Lasting Changes to Your Organization's Culture

Our multi-faceted approach and interactive tools help your staff learn and put into practice the language of compassionate communication and how to build trusting relationships.

“It’s All in the Delivery” is a program that uses practical and proven communication techniques to enhance overall patient experience by teaching healthcare professionals how to quickly build trusting relationships with patients and families.

Perfect for physicians, risk managers, HR executives and business leaders, Difficult Dialogues teaches the communication skills necessary to positively influence challenging situations encountered daily. When used with our medical error module, this program meets the ACGME requirements for patient safety curriculum.

Our unique Breaking Bad News program trains healthcare professionals how to deliver sad or tragic news to patients and families in the most effective and compassionate manner. This essential skill is seldom taught during medical school or residency training.
Even the smartest and most talented leaders sometimes have difficulty communicating effectively. Whether you are a business executive struggling to build loyalty or a physician who wants to improve patient satisfaction our personal coaching allows you to learn simple and effective techniques in a private setting.