Difficult Dialogues

How We
Can Help

In difficult times, leaders often have a lack of experience in how to have difficult conversations. This program utilizes the core concepts of The Orsini Way to help give your team the tools required to get you through these challenging conversations.

Difficult Dialogues

Whether in the hospital or workplace, Managing Difficult Dialogues teaches effective communication skills and the framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers and disaffected employees. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. This course meets ACGME requirements for discussing medical errors.

"We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect compliment to our other programs. We had complete confidence that Dr. Orsini's methods would drive results.”

Kelly Nierstedt
– President, Winnie Palmer Hospital.

plan of action

What We Do And Who Should Attend

Participants will learn:

  1. Using compassionate communication to build relationships
  2. Understanding emotions and how they impact interpersonal dynamics (emotional intelligence)
  3. Verbal and non-verbal techniques used to de-escalate difficult conversations
  4. Understanding customer / employee / patient-centric communication
  5. Learn the 3 Pillars of Conflict Resolution

Who should attend?

  • Healthcare Professionals
  • Managers / Supervisors
  • Physicians / Resident Physicians
  • Non-Medical professionals
  • Customer Service Professionals
  • Human Resource Managers