Whether in the hospital or workplace, Managing Difficult Dialogues teaches effective communication skills and the framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers and disaffected employees. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. This course meets ACGME requirements for discussing medical errors.
– President, Winnie Palmer Hospital.
Participants will learn:
Who should attend?